“In Business” by Roland Millward

Have you made contingency plans for your business should the swine flu take hold?

It would be good to plan now to see how many tasks could be performed by workers at home instead of coming in to work.
How will staff travel to work if trains and buses could be dangerous to use?

Now is the time to think things through and make plans.

For many businesses there is a need to continually generate new leads. There are many ways this is done, advertising in the press, TV, Radio, Internet, billboards, mail shots, telephone calls and generating new business from old leads, existing clients and referrals. Leads are the lifeblood of business and when times are good the generation of leads tends to take care of itself. However we are now in a recession and every penny counts. Vast amounts of money that were once thrown at the standard forms of advertising hoping that some of it would work is now a luxury that most businesses can not afford. Some businesses of course have never had that luxury.

It now takes time and careful planning to see where you should be spending most of your advertising budget and how effective it is. Start with past clients or those leads that have not yet converted. Set aside time each day to phone and see how those clients are doing. What are their current needs? How can your business meet those needs in the current economic climate?

Businesses today that are offering great value (not necessarily the lowest prices), good service and go that extra mile will win business in these tougher times. Allocate a slot each day when you and your team will make those calls. If you are going to spend money on advertising use every trick in the book to make it effective. Get some expert advice and save wasting money. It is possible to get some free advertising if you know how!

Don’t forget per per click and here is some free software to help you use Google to the full. All you need is Firefox a free web browser (it’s better and safer than IE Explorer for all your needs) and you will really be able to use Google Adwords cost effectively.

There is a new phenomenon on the Internet which is growing faster than you can imagine. TWITTER. This is a micro blogging website for those that have not yet seen it. It is now being used by many businesses both small and large to promote their businesses. It is a great way to get good Public Relations and let people know what you do. Follow this link and see how you can watch videos that will tell you all you need to know.

The system is easy to set up and you will be able to have it virtually automated within a couple of hours. I can certainly recommend this from experience!

For a business to do well  it needs to build credibilty with its customers. This is something that once you have a customer is relatively easy to do. By offering good service and value, fulfilling your promises and so forth will be credibility.

However what can you do to build credibility with people who have not yet used your services?

This has to be done by the impression that you give about your business from the first point of contact. How the is the phone is answered? Is it answered quickly and with a friendly voice? Are emails replied to promptly and brochures posted quickly? Your business must be run in a friendly and efficient manner. The website should look great and give client the information they need along with brochures and other material, making sure it is of the highest quality.

Every contact with a customer must reflect what your business will do for that customer when they commit to an order. Once that order is placed then you can continue to build on your reputation and keep that customer for life!